How do they match: Gambling Managers

  • Casino Operations Manager
  • Slot Operations Director
  • Slot Operations Manager

  • Plan, direct, or coordinate gambling operations in a casino. May formulate house rules.

  • Circulate among gaming tables to ensure that operations are conducted properly, that dealers follow house rules, or that players are not cheating.
  • Establish policies on issues, such as the type of gambling offered and the odds, the extension of credit, or the serving of food and beverages.
  • Resolve customer complaints regarding problems, such as payout errors.
  • Review operational expenses, budget estimates, betting accounts, or collection reports for accuracy.

  • Collect payments for goods or services.
  • Compile operational data.
  • Interview employees, customers, or others to collect information.
  • Manage guest services.
  • Promote products, services, or programs.
  • Resolve customer complaints or problems.