How do they match: Lodging Managers

  • Answer inquiries pertaining to hotel policies and services, and resolve occupants' complaints.
  • Develop and implement policies and procedures for the operation of a department or establishment.
  • Observe and monitor staff performance to ensure efficient operations and adherence to facility's policies and procedures.
  • Receive and process advance registration payments, mail letters of confirmation, or return checks when registrations cannot be accepted.

  • Develop organizational policies or programs.
  • Implement organizational process or policy changes.