How do they match: Lodging Managers

  • Guest Services Manager
  • Guest Experience Manager
  • Guest Relations Manager

  • Answer inquiries pertaining to hotel policies and services, and resolve occupants' complaints.
  • Arrange telephone answering services, deliver mail and packages, or answer questions regarding locations for eating and entertainment.
  • Book tickets for guests for local tours and attractions.
  • Greet and register guests.
  • Inspect guest rooms, public areas, and grounds for cleanliness and appearance.
  • Purchase supplies, and arrange for outside services, such as deliveries, laundry, maintenance and repair, and trash collection.

  • Collect payments for goods or services.
  • Direct administrative or support services.
  • Manage guest services.
  • Perform manual service or maintenance tasks.
  • Promote products, services, or programs.
  • Provide basic information to guests, visitors, or clients.