How do they match: Online Merchants

  • E-Commerce Operations Manager
  • Online Services Manager

  • Conduct retail activities of businesses operating exclusively online. May perform duties such as preparing business strategies, buying merchandise, managing inventory, implementing marketing activities, fulfilling and shipping online orders, and balancing financial records.

  • Calculate purchase subtotals, taxes, and shipping costs for submission to customers.
  • Cancel orders based on customer requests or inventory or delivery problems.
  • Correspond with online customers via electronic mail, telephone, or other electronic messaging to address questions or complaints about products, policies, or shipping methods.
  • Create or maintain database of customer accounts.
  • Design customer interface of online storefront, using web programming or e-commerce software.
  • Fill customer orders by packaging sold items and documentation for direct shipping or by transferring orders to manufacturers or third-party distributors.
  • Implement security practices to preserve assets, minimize liabilities, or ensure customer privacy, using parallel servers, hardware redundancy, fail-safe technology, information encryption, or firewalls.
  • Integrate online retailing strategy with physical or catalogue retailing operations.
  • Measure and analyze Web site usage data to maximize search engine returns or refine customer interfaces.
  • Receive and process payments from customers, using electronic transaction services.
  • Select and purchase technical web services, such as web hosting services, online merchant accounts, shopping cart software, payment gateway software, or spyware.
  • Transfer digital media, such as music, video, or software, to customers via the Internet.

  • Calculate data to inform organizational operations.
  • Collect payments for goods or services.
  • Correspond with customers to answer questions or resolve complaints.
  • Determine the value of goods or services.
  • Market products, services, or events.
  • Obtain information about goods or services.
  • Purchase products or services.