How do they match: Online Merchants

  • Correspond with online customers via electronic mail, telephone, or other electronic messaging to address questions or complaints about products, policies, or shipping methods.
  • Participate in online forums or conferences to stay abreast of online retailing trends, techniques, or security threats.
  • Receive and process payments from customers, using electronic transaction services.
  • Select and purchase technical web services, such as web hosting services, online merchant accounts, shopping cart software, payment gateway software, or spyware.