How do they match: Computer User Support Specialists

  • Information Technology Manager
  • Information Technology Analyst
  • Information Technology Associate
  • Information Technology Consultant
  • Information Technology Generalist
  • Information Technology Help Desk Technician
  • Information Technology Specialist
  • Information Technology Support Analyst
  • Information Technology Support Engineer
  • Information Technology Support Specialist
  • Information Technology Support Technician
  • Information Technology Technician
  • Information Systems Analyst
  • Information Systems Technician
  • Call Center Manager
  • Computer Technologist
  • Computer Technology Instructor
  • Computer Lab Assistant
  • Computer Laboratory Assistant
  • Help Desk Manager
  • Help Desk Support Manager
  • IT Manager
  • Library Assistant
  • Technical Account Manager
  • Technical Support Manager

  • Provide technical assistance to computer users. Answer questions or resolve computer problems for clients in person, via telephone, or electronically. May provide assistance concerning the use of computer hardware and software, including printing, installation, word processing, electronic mail, and operating systems.

  • Confer with staff, users, and management to establish requirements for new systems or modifications.
  • Read technical manuals, confer with users, or conduct computer diagnostics to investigate and resolve problems or to provide technical assistance and support.
  • Read trade magazines and technical manuals, or attend conferences and seminars to maintain knowledge of hardware and software.

  • Collaborate with others to resolve information technology issues.
  • Conduct research to gain information about products or processes.
  • Evaluate utility of software or hardware technologies.
  • Read documents to gather technical information.
  • Recommend changes to improve computer or information systems.
  • Supervise information technology personnel.
  • Update knowledge about emerging industry or technology trends.