How do they match: Computer User Support Specialists

  • Computer Hardware Tech
  • Computer Hardware Technician
  • PC Installation Engineer
  • Personal Computer Installation Engineer
  • Software Installer

  • Provide technical assistance to computer users. Answer questions or resolve computer problems for clients in person, via telephone, or electronically. May provide assistance concerning the use of computer hardware and software, including printing, installation, word processing, electronic mail, and operating systems.

  • Install and perform minor repairs to hardware, software, or peripheral equipment, following design or installation specifications.
  • Answer user inquiries regarding computer software or hardware operation to resolve problems.
  • Develop training materials and procedures, or train users in the proper use of hardware or software.
  • Hire, supervise, and direct workers engaged in special project work, problem-solving, monitoring, and installation of data communication equipment and software.
  • Maintain records of daily data communication transactions, problems and remedial actions taken, or installation activities.
  • Prepare evaluations of software or hardware, and recommend improvements or upgrades.
  • Read trade magazines and technical manuals, or attend conferences and seminars to maintain knowledge of hardware and software.
  • Refer major hardware or software problems or defective products to vendors or technicians for service.
  • Set up equipment for employee use, performing or ensuring proper installation of cables, operating systems, or appropriate software.

  • Install computer hardware.
  • Install computer software.
  • Evaluate utility of software or hardware technologies.
  • Maintain computer hardware.
  • Provide recommendations to others about computer hardware.
  • Teach others to use computer equipment or hardware.
  • Test computer hardware performance.