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How do they match:
Computer User Support Specialists
29
Alternate Occupation Titles
Information
Systems
Analyst
Information
Systems
Technician
Information
Technology
Manager
Information
Technology Analyst
Information
Technology Associate
Information
Technology Consultant
Information
Technology Generalist
Information
Technology Help Desk Technician
Information
Technology Specialist
Information
Technology Support Analyst
Information
Technology Support Engineer
Information
Technology Support Specialist
Information
Technology Support Technician
Information
Technology Technician
Systems
Admin
Systems
Administrator
Call Center
Manager
Computer
System
Tech
Computer
Systems
Specialist
Computer
Systems
Technician
Health
Information
Technology Specialist
Help Desk
Manager
Help Desk Support
Manager
IT
Manager
Operating
Systems
Specialist
PC
Systems
Coordinator
Personal Computer
Systems
Coordinator
Technical Account
Manager
Technical Support
Manager
1
O*NET-SOC Description
Provide technical assistance to computer users. Answer questions or resolve computer problems for clients in person, via telephone, or electronically. May provide assistance concerning the use of computer hardware and software, including printing, installation, word processing, electronic mail, and operating
systems.
6
Tasks
Confer with staff, users, and
management
to establish requirements for new
systems
or modifications.
Enter commands and observe
system
functioning to verify correct operations and detect errors.
Oversee the daily performance of computer
systems.
Read technical
manuals
, confer with users, or conduct computer diagnostics to investigate and resolve problems or to provide technical assistance and support.
Read trade magazines and technical
manuals
, or attend conferences and seminars to maintain knowledge of hardware and software.
Set up equipment for employee use, performing or ensuring proper installation of cables, operating
systems
, or appropriate software.
6
Detailed Work Activities
Collaborate with others to resolve
information
technology issues.
Conduct research to gain
information
about products or processes.
Monitor computer
system
performance to ensure proper operation.
Read documents to gather technical
information.
Recommend changes to improve computer or
information
systems.
Supervise
information
technology personnel.
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Advanced Searches
Job Duties
Professional Associations
Related Activities
Soft Skills
Technology Skills
O*NET Data
Abilities
Interests
Knowledge
Skills (Basic)
Skills (Cross-Functional)
Work Activities
Work Context
Work Styles
Work Values
Crosswalks
Military
Education
Occupation Handbook
SOC
DOT
RAPIDS
ESCO
Sites
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Resource Center
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Related Sites
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How do they match: 15-1232.00 - Computer User Support Specialists
by
U.S. Department of Labor, Employment and Training Administration
is licensed under a
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