How do they match: Computer User Support Specialists

  • Computer User Support Specialists

  • User Support Analyst
  • User Support Analyst Supervisor
  • User Support Specialist
  • End User Support Specialist

  • Provide technical assistance to computer users. Answer questions or resolve computer problems for clients in person, via telephone, or electronically. May provide assistance concerning the use of computer hardware and software, including printing, installation, word processing, electronic mail, and operating systems.

  • Answer user inquiries regarding computer software or hardware operation to resolve problems.
  • Confer with staff, users, and management to establish requirements for new systems or modifications.
  • Develop training materials and procedures, or train users in the proper use of hardware or software.
  • Inspect equipment and read order sheets to prepare for delivery to users.
  • Read technical manuals, confer with users, or conduct computer diagnostics to investigate and resolve problems or to provide technical assistance and support.
  • Set up equipment for employee use, performing or ensuring proper installation of cables, operating systems, or appropriate software.

  • Provide technical support for software maintenance or use.
  • Teach others to use computer equipment or hardware.
  • Train others in computer interface or software use.