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How do they match:
Computer User Support Specialists
1
O*NET-SOC Title
Computer
User
Support Specialists
4
Alternate Occupation Titles
User
Support Analyst
User
Support Analyst Supervisor
User
Support Specialist
End
User
Support Specialist
1
O*NET-SOC Description
Provide technical assistance to computer
users.
Answer questions or resolve computer problems for clients in person, via telephone, or electronically. May provide assistance concerning the
use
of computer hardware and software, including printing, installation, word processing, electronic mail, and operating systems.
6
Tasks
Answer
user
inquiries regarding computer software or hardware operation to resolve problems.
Confer with staff,
users
, and management to establish requirements for new systems or modifications.
Develop training materials and procedures, or train
users
in the proper
use
of hardware or software.
Inspect equipment and read order sheets to prepare for delivery to
users.
Read technical manuals, confer with
users
, or conduct computer diagnostics to investigate and resolve problems or to provide technical assistance and support.
Set up equipment for employee
use
, performing or ensuring proper installation of cables, operating systems, or appropriate software.
3
Detailed Work Activities
Provide technical support for software maintenance or
use.
Teach others to
use
computer equipment or hardware.
Train others in computer interface or software
use.
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Crosswalks
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Sites
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Creative Commons CC-BY
License
How do they match: 15-1232.00 - Computer User Support Specialists
by
U.S. Department of Labor, Employment and Training Administration
is licensed under a
Creative Commons Attribution 4.0 International License
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Site updated April 30, 2024
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