How do they match: Computer User Support Specialists

  • Service Desk Analyst
  • Operating Systems Specialist
  • Operations Support Tech
  • Operations Support Technician
  • Customer Service Tech
  • Customer Service Technician
  • Customer Liaison
  • Customer Support Analyst
  • Customer Support Rep
  • Customer Support Representative
  • Customer Support Specialist
  • ADP Customer Liaison
  • Application Customer Service Representative
  • Automatic Data Processing Customer Liaison
  • Computer Operations Tech
  • Computer Operations Technician
  • Computer Operator
  • Computer Customer Support Specialist
  • Field Service Tech
  • Field Service Technician
  • Help Desk Operator
  • Network Control Operator
  • Network Control Operators Supervisor
  • Technical Services Specialist

  • Provide technical assistance to computer users. Answer questions or resolve computer problems for clients in person, via telephone, or electronically. May provide assistance concerning the use of computer hardware and software, including printing, installation, word processing, electronic mail, and operating systems.

  • Answer user inquiries regarding computer software or hardware operation to resolve problems.
  • Enter commands and observe system functioning to verify correct operations and detect errors.
  • Modify and customize commercial programs for internal needs.
  • Refer major hardware or software problems or defective products to vendors or technicians for service.
  • Set up equipment for employee use, performing or ensuring proper installation of cables, operating systems, or appropriate software.

  • Document operational activities.
  • Monitor computer system performance to ensure proper operation.