How do they match: Computer User Support Specialists

  • Call Center Manager
  • Help Desk Manager
  • Help Desk Support Manager
  • IT Manager
  • Information Technology Manager
  • PC Installation Engineer
  • Personal Computer Installation Engineer
  • Software Installer
  • Technical Account Manager
  • Technical Support Manager

  • Provide technical assistance to computer users. Answer questions or resolve computer problems for clients in person, via telephone, or electronically. May provide assistance concerning the use of computer hardware and software, including printing, installation, word processing, electronic mail, and operating systems.

  • Install and perform minor repairs to hardware, software, or peripheral equipment, following design or installation specifications.
  • Confer with staff, users, and management to establish requirements for new systems or modifications.
  • Hire, supervise, and direct workers engaged in special project work, problem-solving, monitoring, and installation of data communication equipment and software.
  • Maintain records of daily data communication transactions, problems and remedial actions taken, or installation activities.
  • Read technical manuals, confer with users, or conduct computer diagnostics to investigate and resolve problems or to provide technical assistance and support.
  • Read trade magazines and technical manuals, or attend conferences and seminars to maintain knowledge of hardware and software.
  • Set up equipment for employee use, performing or ensuring proper installation of cables, operating systems, or appropriate software.

  • Install computer hardware.
  • Install computer software.