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How do they match:
Computer User Support Specialists
66
Alternate Occupation Titles
Technical
Account Manager
Technical
Services Specialist
Technical
Support
Technician
Technical
Support
Analyst
Technical
Support Call Center Rep
Technical
Support Call Center Representative
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Analyst
Automatic
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Processing Customer Liaison
Computer
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Technician
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Technician
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Analyst
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Analyst
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Technician
Micro Computer
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1
O*NET-SOC Description
Provide
technical
assistance to computer users. Answer questions
or
resolve computer problems for clients in person, via telephone,
or
electronically. May provide assistance concerning the use of computer hardware and software, including printing, installation, word processing, electronic mail, and operating systems.
5
Tasks
Hire, supervise, and direct workers engaged in special project work, problem-solving, monitoring, and installation of
data
communication equipment and software.
Maintain records of daily
data
communication transactions, problems and remedial actions taken,
or
installation activities.
Read
technical
manuals, confer with users,
or
conduct computer diagnostics to investigate and resolve problems
or
to provide
technical
assistance and support.
Read trade magazines and
technical
manuals,
or
attend conferences and seminars to maintain knowledge of hardware and software.
Refer major hardware
or
software problems
or
defective products to vendors
or
technicians
for service.
2
Detailed Work Activities
Provide
technical
support for software maintenance
or
use.
Read documents to gather
technical
information.
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How do they match: 15-1232.00 - Computer User Support Specialists
by
U.S. Department of Labor, Employment and Training Administration
is licensed under a
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