How do they match: Computer User Support Specialists

  • Service Desk Analyst
  • Application Customer Service Representative
  • Call Center Manager
  • Computer Lab Assistant
  • Computer Laboratory Assistant
  • Customer Service Tech
  • Customer Service Technician
  • Field Service Tech
  • Field Service Technician
  • Help Desk Manager
  • Help Desk Support Manager
  • IT Manager
  • Information Technology Manager
  • LAN Admin
  • Library Assistant
  • Local Area Network Administrator
  • Network Admin
  • Network Administrator
  • Systems Admin
  • Systems Administrator
  • Technical Services Specialist
  • Technical Account Manager
  • Technical Support Manager

  • Provide technical assistance to computer users. Answer questions or resolve computer problems for clients in person, via telephone, or electronically. May provide assistance concerning the use of computer hardware and software, including printing, installation, word processing, electronic mail, and operating systems.

  • Confer with staff, users, and management to establish requirements for new systems or modifications.
  • Read technical manuals, confer with users, or conduct computer diagnostics to investigate and resolve problems or to provide technical assistance and support.
  • Read trade magazines and technical manuals, or attend conferences and seminars to maintain knowledge of hardware and software.
  • Refer major hardware or software problems or defective products to vendors or technicians for service.