How do they match: Computer User Support Specialists

  • Service Desk Analyst
  • Customer Service Tech
  • Customer Service Technician
  • Customer Liaison
  • Customer Support Analyst
  • Customer Support Rep
  • Customer Support Representative
  • Customer Support Specialist
  • ADP Customer Liaison
  • Application Customer Service Representative
  • Automatic Data Processing Customer Liaison
  • Call Center Manager
  • Computer Customer Support Specialist
  • Computer Lab Assistant
  • Computer Laboratory Assistant
  • Field Service Tech
  • Field Service Technician
  • Help Desk Manager
  • Help Desk Support Manager
  • IT Manager
  • Information Technology Manager
  • Library Assistant
  • Technical Services Specialist
  • Technical Account Manager
  • Technical Support Manager

  • Provide technical assistance to computer users. Answer questions or resolve computer problems for clients in person, via telephone, or electronically. May provide assistance concerning the use of computer hardware and software, including printing, installation, word processing, electronic mail, and operating systems.

  • Confer with staff, users, and management to establish requirements for new systems or modifications.
  • Modify and customize commercial programs for internal needs.
  • Read technical manuals, confer with users, or conduct computer diagnostics to investigate and resolve problems or to provide technical assistance and support.
  • Read trade magazines and technical manuals, or attend conferences and seminars to maintain knowledge of hardware and software.
  • Refer major hardware or software problems or defective products to vendors or technicians for service.