How do they match: Computer User Support Specialists

  • Call Center Manager
  • Computer Trainer
  • Computer Lab Assistant
  • Computer Laboratory Assistant
  • Help Desk Manager
  • Help Desk Support Manager
  • IT Manager
  • Information Technology Manager
  • Library Assistant
  • Software Trainer
  • Technical Account Manager
  • Technical Support Manager

  • Provide technical assistance to computer users. Answer questions or resolve computer problems for clients in person, via telephone, or electronically. May provide assistance concerning the use of computer hardware and software, including printing, installation, word processing, electronic mail, and operating systems.

  • Develop training materials and procedures, or train users in the proper use of hardware or software.
  • Confer with staff, users, and management to establish requirements for new systems or modifications.
  • Read technical manuals, confer with users, or conduct computer diagnostics to investigate and resolve problems or to provide technical assistance and support.
  • Read trade magazines and technical manuals, or attend conferences and seminars to maintain knowledge of hardware and software.

  • Train others in computer interface or software use.