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How do they match:
Computer User Support Specialists
1
O*NET-SOC Title
Computer
User Support Specialists
44
Alternate Occupation Titles
Computer
Hardware
Tech
Computer
Hardware
Technician
Computer
Customer Support Specialist
Computer
Help Desk Rep
Computer
Help Desk Representative
Computer
Help Desk Specialist
Computer
Instructor
Computer
Lab Assistant
Computer
Laboratory Assistant
Computer
Operations Tech
Computer
Operations Technician
Computer
Operator
Computer
Specialist
Computer
Support Specialist
Computer
Support Tech
Computer
Support Technician
Computer
System Tech
Computer
Systems Specialist
Computer
Systems Technician
Computer
Tech
Computer
Technical Specialist
Computer
Technician
Computer
Technologist
Computer
Technology Instructor
Computer
Trainer
Application Support
Engineer
Desktop Support
Engineer
IT Support
Engineer
Information Technology Support
Engineer
Micro
Computer
Specialist
Micro
Computer
Support Specialist
Micro
Computer
Tech
Micro
Computer
Technician
PC Installation
Engineer
Personal
Computer
Consultant
Personal
Computer
Installation
Engineer
Personal
Computer
Specialist
Personal
Computer
Support Specialist
Personal
Computer
Support Technician
Personal
Computer
Systems Coordinator
Personal
Computer
Technician
Product Support
Engineer
Support
Engineer
Technical Support
Engineer
1
O*NET-SOC Description
Provide technical assistance to
computer
users. Answer questions or resolve
computer
problems for clients in person, via telephone, or electronically. May provide assistance concerning the use of
computer
hardware
and software, including printing, installation, word processing, electronic mail, and operating systems.
8
Tasks
Answer user inquiries regarding
computer
software or
hardware
operation to resolve problems.
Develop training materials and procedures, or train users in the proper use of
hardware
or software.
Install and perform minor repairs to
hardware
, software, or peripheral equipment, following design or installation specifications.
Oversee the daily performance of
computer
systems.
Prepare evaluations of software or
hardware
, and recommend improvements or upgrades.
Read technical manuals, confer with users, or conduct
computer
diagnostics to investigate and resolve problems or to provide technical assistance and support.
Read trade magazines and technical manuals, or attend conferences and seminars to maintain knowledge of
hardware
and software.
Refer major
hardware
or software problems or defective products to vendors or technicians for service.
11
Detailed Work Activities
Evaluate utility of software or
hardware
technologies.
Install
computer
hardware.
Install
computer
software.
Maintain
computer
hardware.
Monitor
computer
system performance to ensure proper operation.
Provide recommendations to others about
computer
hardware.
Recommend changes to improve
computer
or information systems.
Resolve
computer
software problems.
Teach others to use
computer
equipment or
hardware.
Test
computer
hardware
performance.
Train others in
computer
interface or software use.
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Soft Skills
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O*NET Data
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Interests
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Skills (Basic)
Skills (Cross-Functional)
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Work Context
Work Styles
Work Values
Crosswalks
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Occupation Handbook
SOC
DOT
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ESCO
Sites
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U.S. Department of Labor
Related Sites
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How do they match: 15-1232.00 - Computer User Support Specialists
by
U.S. Department of Labor, Employment and Training Administration
is licensed under a
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