How do they match: Patient Representatives

  • Case Manager
  • Patient Relations Manager
  • Patient Services Assistant

  • Assist patients in obtaining services, understanding policies and making health care decisions.

  • Coordinate communication between patients, family members, medical staff, administrative staff, or regulatory agencies.
  • Explain policies, procedures, or services to patients using medical or administrative knowledge.
  • Identify and share research, recommendations, or other information regarding legal liabilities, risk management, or quality of care.
  • Read current literature, talk with colleagues, continue education, or participate in professional organizations or conferences to keep abreast of developments in the field.

  • Instruct patients in the use of assistive equipment.