How do they match: Patient Representatives

  • Case Manager
  • Patient Relations Manager
  • Patient Services Assistant

  • Assist patients in obtaining services, understanding policies and making health care decisions.

  • Develop and distribute newsletters, brochures, or other printed materials to share information with patients or medical staff.
  • Identify and share research, recommendations, or other information regarding legal liabilities, risk management, or quality of care.
  • Provide consultation or training to volunteers or staff on topics, such as guest relations, patients' rights, or medical issues.
  • Read current literature, talk with colleagues, continue education, or participate in professional organizations or conferences to keep abreast of developments in the field.

  • Train personnel.
  • Instruct patients in the use of assistive equipment.