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How do they match:
First-Line Supervisors of Personal Service Workers
1
O*NET-SOC Title
First-Line Supervisors
of
Personal Service
Workers
7
Alternate Occupation Titles
Adult Family Home Program
Manager
Barber Shop
Manager
Beauty Shop
Manager
Child Care
Worker
Supervisor
Department
Manager
Hospitality
Manager
Residential Care Facility
Manager
1
O*NET-SOC Description
Supervise
and
coordinate activities
of
personal service
workers.
11
Tasks
Arrange
worker
breaks to ensure services are adequately staffed throughout each shift.
Assign
work
schedules, following
work
requirements, to ensure quality
and
timely delivery
of
service.
Direct or coordinate the activities
of
workers
, such as hotel staff or hair stylists.
Inform
management
about problems, such as employee disputes.
Inform
workers
about interests or special needs
of
specific groups.
Inspect
work
areas or operating equipment to ensure conformance to established standards in areas such as cleanliness or maintenance.
Investigate employee complaints
and
resolve problems following
management
rules
and
regulations.
Meet with
managers
or other supervisors to stay informed
of
changes affecting operations.
Observe
and
evaluate
workers
' appearance
and
performance to ensure quality service
and
compliance with specifications.
Resolve customer complaints regarding
worker
performance or services rendered.
Train
workers
in proper operational procedures
and
functions
and
explain company policies.
5
Detailed Work Activities
Assign duties or
work
schedules to employees.
Investigate
work
related complaints to determine corrective actions.
Prepare employee
work
schedules.
Report information to
managers
or other personnel.
Supervise service
workers.
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All Occupations
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Professional Associations
Related Activities
Soft Skills
Technology Skills
O*NET Data
Abilities
Interests
Knowledge
Skills (Basic)
Skills (Cross-Functional)
Work Activities
Work Context
Work Styles
Work Values
Crosswalks
Military
Education
Occupation Handbook
SOC
DOT
RAPIDS
ESCO
Sites
My Next Move
Mi Próximo Paso
My Next Move for Veterans
Resource Center
O*NET Web Services
Code Connector
Partner sites
Data Collection Program
U.S. Department of Labor
Related Sites
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Creative Commons CC-BY
License
How do they match: 39-1022.00 - First-Line Supervisors of Personal Service Workers
by
U.S. Department of Labor, Employment and Training Administration
is licensed under a
Creative Commons Attribution 4.0 International License
.
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