How do they match: First-Line Supervisors of Retail Sales Workers

  • Directly supervise and coordinate activities of retail sales workers in an establishment or department. Duties may include management functions, such as purchasing, budgeting, accounting, and personnel work, in addition to supervisory duties.

  • Direct and supervise employees engaged in sales, inventory-taking, reconciling cash receipts, or in performing services for customers.
  • Hire, train, and evaluate personnel in sales or marketing establishments, promoting or firing workers when appropriate.
  • Monitor sales activities to ensure that customers receive satisfactory service and quality goods.
  • Provide customer service by greeting and assisting customers and responding to customer inquiries and complaints.

  • Answer customer questions about goods or services.
  • Greet customers, patrons, or visitors.
  • Supervise sales or support personnel.
  • Train sales personnel.