How do they match: First-Line Supervisors of Non-Retail Sales Workers

  • Client Service Supervisor
  • Client Services Director
  • Client Services Manager
  • Customer Service Department Supervisor
  • Customer Service Manager
  • Customer Service Supervisor

  • Directly supervise and coordinate activities of sales workers other than retail sales workers. May perform duties such as budgeting, accounting, and personnel work, in addition to supervisory duties.

  • Direct and supervise employees engaged in sales, inventory-taking, reconciling cash receipts, or performing specific services.
  • Hire, train, and evaluate personnel.
  • Listen to and resolve customer complaints regarding services, products, or personnel.
  • Prepare rental or lease agreements, specifying charges and payment procedures for use of machinery, tools, or other items.

  • Answer customer questions about goods or services.
  • Contact current or potential customers to promote products or services.
  • Discuss design or technical features of products or services with technical personnel.
  • Explain technical product or service information to customers.
  • Supervise sales or support personnel.
  • Train sales personnel.