How do they match: First-Line Supervisors of Non-Retail Sales Workers

  • Customer Service Department Supervisor
  • Customer Service Manager
  • Customer Service Supervisor
  • Agency Manager
  • Insurance Agents Supervisor
  • Special Agent

  • Listen to and resolve customer complaints regarding services, products, or personnel.

  • Answer customer questions about goods or services.
  • Contact current or potential customers to promote products or services.
  • Explain technical product or service information to customers.
  • Gather customer or product information to determine customer needs.