How do they match: First-Line Supervisors of Office and Administrative Support Workers

  • Resolve customer complaints or answer customers' questions regarding policies and procedures.
  • Consult with managers or other personnel to resolve problems in areas such as equipment performance, output quality, or work schedules.
  • Discuss job performance problems with employees to identify causes and issues and to work on resolving problems.
  • Provide employees with guidance in handling difficult or complex problems or in resolving escalated complaints or disputes.