How do they match: First-Line Supervisors of Office and Administrative Support Workers

  • Discuss job performance problems with employees to identify causes and issues and to work on resolving problems.
  • Evaluate employees' job performance and conformance to regulations and recommend appropriate personnel action.
  • Provide employees with guidance in handling difficult or complex problems or in resolving escalated complaints or disputes.
  • Recruit, interview, and select employees.
  • Supervise the work of office, administrative, or customer service employees to ensure adherence to quality standards, deadlines, and proper procedures, correcting errors or problems.
  • Train or instruct employees in job duties or company policies or arrange for training to be provided.

  • Prepare employee work schedules.