How do they match: First-Line Supervisors of Office and Administrative Support Workers

  • Provide employees with guidance in handling difficult or complex problems or in resolving escalated complaints or disputes.
  • Analyze financial activities of establishments or departments and provide input into budget planning and preparation processes.
  • Keep informed of provisions of labor-management agreements and their effects on departmental operations.
  • Train or instruct employees in job duties or company policies or arrange for training to be provided.

  • Provide information to coworkers.