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How do they match:
First-Line Supervisors of Office and Administrative Support Workers
37
Alternate Occupation Titles
Contact
and
Service
Clerks Supervisor
Customer
Service
Representative
Supervisor
Customer
Service
Administrator
Customer
Service
Director
Customer
Service
Manager
Customer
Service
Officer
Customer
Service
Supervisor
Customer
Services
Supervisor
Customer
Care Manager
Customer
Complaint
Service
Supervisor
Customer
Experience Manager
Customer
Manager
Customer
Records Division Supervisor
Customer
Success Manager
Central
Office Operator Supervisor
Central
Office Telephone Operators Supervisor
Central
Supply Manager
Central
Supply Supervisor
Central
Supply Technician Supervisor
Service
Dispatcher
Service
Observer
Services
Manager
Automotive
Service
Advisor
Automotive
Service
Writer
Call
Center
Director
Call
Center
Manager
Call
Center
Supervisor
Communication
Center
Coordinator
Field
Service
Manager
Gate
Services
Supervisor
Guest
Services
Supervisor
Office
Services
Supervisor
Passenger
Service
Supervisor
Public Message
Service
Supervisor
Staff
Services
Manager
Travel Information
Center
Supervisor
Ward
Service
Supervisor
6
Tasks
Design, implement, or evaluate staff training and development programs,
customer
service
initiatives, or performance measurement criteria.
Discuss work problems or grievances with union
representatives.
Implement corporate or departmental policies, procedures, and
service
standards in conjunction with management.
Plan for or coordinate office
services
, such as equipment or supply acquisition or organization, disposal of assets, relocation, parking, maintenance, or security
services.
Resolve
customer
complaints or answer
customers
' questions regarding policies and procedures.
Supervise the work of office, administrative, or
customer
service
employees to ensure adherence to quality standards, deadlines, and proper procedures, correcting errors or problems.
1
Detailed Work Activity
Respond to
customer
problems or complaints.
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Home
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Career Cluster
Hot Technology
Industry
Job Family
Job Zone
STEM
All Occupations
Advanced Searches
Job Duties
Professional Associations
Related Activities
Soft Skills
Technology Skills
O*NET Data
Abilities
Interests
Knowledge
Skills (Basic)
Skills (Cross-Functional)
Work Activities
Work Context
Work Styles
Work Values
Crosswalks
Military
Education
Occupation Handbook
SOC
DOT
RAPIDS
ESCO
Sites
My Next Move
Mi Próximo Paso
My Next Move for Veterans
Resource Center
O*NET Web Services
Code Connector
Partner sites
Data Collection Program
U.S. Department of Labor
Related Sites
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How do they match: 43-1011.00 - First-Line Supervisors of Office and Administrative Support Workers
by
U.S. Department of Labor, Employment and Training Administration
is licensed under a
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