How do they match: First-Line Supervisors of Office and Administrative Support Workers

  • Customer Care Manager
  • Customer Complaint Service Supervisor
  • Customer Experience Manager
  • Customer Manager
  • Customer Records Division Supervisor
  • Customer Service Administrator
  • Customer Service Director
  • Customer Service Manager
  • Customer Service Officer
  • Customer Service Representative Supervisor
  • Customer Service Supervisor
  • Customer Services Supervisor
  • Customer Success Manager
  • Agency Appointments Supervisor
  • Baggage Agent Supervisor
  • Baggage and Mail Agent
  • Commissary Agent
  • Station Agent

  • Design, implement, or evaluate staff training and development programs, customer service initiatives, or performance measurement criteria.
  • Research, compile, and prepare reports, manuals, correspondence, or other information required by management or governmental agencies.
  • Resolve customer complaints or answer customers' questions regarding policies and procedures.
  • Supervise the work of office, administrative, or customer service employees to ensure adherence to quality standards, deadlines, and proper procedures, correcting errors or problems.

  • Respond to customer problems or complaints.