How do they match: Switchboard Operators, Including Answering Service

  • Information Specialist
  • Route Clerk
  • Switching Clerk
  • Telecommunications Clerk
  • Telegraph Office Telephone Clerk

  • Operate telephone business systems equipment or switchboards to relay incoming, outgoing, and interoffice calls. May supply information to callers and record messages.

  • Record messages, suggesting rewording for clarity or conciseness.
  • Answer incoming calls, greeting callers, providing information, transferring calls or taking messages as necessary.
  • Keep records of calls placed and charges incurred.
  • Page individuals to inform them of telephone calls, using paging or interoffice communication equipment.

  • Answer telephones to direct calls or provide information.
  • File documents or records.
  • Maintain call records.
  • Operate audio recording equipment.
  • Proofread documents, records, or other files to ensure accuracy.
  • Relay information between personnel.