How do they match: Switchboard Operators, Including Answering Service

  • Communication Center Operator
  • Communications Coordinator
  • Communications Dispatcher
  • Communications Operator
  • Communications Specialist
  • Central Communications Specialist
  • Command and Control Specialist

  • Operate telephone business systems equipment or switchboards to relay incoming, outgoing, and interoffice calls. May supply information to callers and record messages.

  • Monitor alarm systems to ensure that secure conditions are maintained.
  • Operate communication systems, such as telephone, switchboard, intercom, two-way radio, or public address.
  • Page individuals to inform them of telephone calls, using paging or interoffice communication equipment.
  • Perform various data entry or word processing tasks, such as updating phone directories, typing or proofreading documents, or creating schedules.
  • Stamp messages with time and date and file them appropriately.

  • Monitor alarm systems.
  • Operate communications equipment or systems.