How do they match: Switchboard Operators, Including Answering Service

  • Operate telephone business systems equipment or switchboards to relay incoming, outgoing, and interoffice calls. May supply information to callers and record messages.

  • Monitor alarm systems to ensure that secure conditions are maintained.
  • Monitor emergency and code alarms, make emergency announcements, or route emergency calls to the appropriate location.
  • Answer simple questions about clients' businesses, using reference files.

  • Monitor alarm systems.