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How do they match:
Switchboard Operators, Including Answering Service
1
O*NET-SOC Title
Switchboard
Operators
, Including Answering
Service
33
Alternate Occupation Titles
Customer
Service
Rep
Customer
Service
Representative
Central
Communications Specialist
Service
Operator
Operators
Teacher
Answering
Service
Telephone
Operator
CBX
Operator
Combination
Operator
Communication
Center
Operator
Communications
Operator
Complaint
Operator
Computerized Branch Exchange
Operator
Desk
Operator
Exchange
Operator
PBX
Service
Adviser
PBX
Operator
PBX Switchboard
Operator
Police District SB
Operator
Police District Switchboard
Operator
Private Branch Exchange
Service
Adviser
Private Branch Exchange
Operator
Private Branch Exchange Switchboard
Operator
SB
Operator
Switchboard
Operator
Tandem
Operator
Telecommunications
Operator
Telephone
Operator
Telephone Answering
Service
Operator
Telephone SB
Operator
Telephone Switchboard
Operator
Test
Operator
Through
Operator
Traffic
Operator
1
O*NET-SOC Description
Operate
telephone business systems equipment or switchboards to relay incoming, outgoing, and interoffice
calls.
May supply information to
callers
and record messages.
6
Tasks
Operate
communication systems, such as telephone, switchboard, intercom, two-way radio, or public address.
Answer incoming
calls
, greeting
callers
, providing information, transferring
calls
or taking messages as necessary.
Keep records of
calls
placed and charges incurred.
Monitor emergency and code alarms, make emergency announcements, or route emergency
calls
to the appropriate location.
Page individuals to inform them of telephone
calls
, using paging or interoffice communication equipment.
Place telephone
calls
or arrange conference
calls
as instructed.
7
Detailed Work Activities
Operate
audio recording equipment.
Operate
communications equipment or systems.
Answer
customer
questions about goods or
services.
Answer telephones to direct
calls
or provide information.
Greet
customers
, patrons, or visitors.
Maintain
call
records.
Refer
customers
to appropriate personnel.
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Professional Associations
Related Activities
Soft Skills
Technology Skills
O*NET Data
Abilities
Interests
Knowledge
Skills (Basic)
Skills (Cross-Functional)
Work Activities
Work Context
Work Styles
Work Values
Crosswalks
Military
Education
Occupation Handbook
SOC
DOT
RAPIDS
ESCO
Sites
My Next Move
Mi Próximo Paso
My Next Move for Veterans
Resource Center
O*NET Web Services
Code Connector
Partner sites
Data Collection Program
U.S. Department of Labor
Related Sites
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Creative Commons CC-BY
License
How do they match: 43-2011.00 - Switchboard Operators, Including Answering Service
by
U.S. Department of Labor, Employment and Training Administration
is licensed under a
Creative Commons Attribution 4.0 International License
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