How do they match: Switchboard Operators, Including Answering Service

  • Switchboard Operators, Including Answering Service

  • Customer Service Rep
  • Customer Service Representative
  • Central Communications Specialist
  • Service Operator
  • Answering Service Telephone Operator
  • Communication Center Operator
  • PBX Service Adviser
  • Private Branch Exchange Service Adviser
  • Telephone Answering Service Operator

  • Operate telephone business systems equipment or switchboards to relay incoming, outgoing, and interoffice calls. May supply information to callers and record messages.

  • Answer incoming calls, greeting callers, providing information, transferring calls or taking messages as necessary.
  • Keep records of calls placed and charges incurred.
  • Monitor emergency and code alarms, make emergency announcements, or route emergency calls to the appropriate location.
  • Page individuals to inform them of telephone calls, using paging or interoffice communication equipment.
  • Place telephone calls or arrange conference calls as instructed.

  • Answer customer questions about goods or services.
  • Answer telephones to direct calls or provide information.
  • Greet customers, patrons, or visitors.
  • Maintain call records.
  • Refer customers to appropriate personnel.
  • Relay information between personnel.