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Keyword Relevance for: Information
43-2021.00    Telephone Operators

    O*NET-SOC Title     no matches
    Alternate Occupation Titles yes    2 matches
    O*NET-SOC Description yes    1 match
    Tasks yes    3 matches
    Detailed Work Activities yes    3 matches

Alternate Occupation Titles

  • Information Operator
  • Information Specialist

O*NET-SOC Description

  • Provide information by accessing alphabetical, geographical, or other directories. Assist customers with special billing requests, such as charges to a third party and credits or refunds for incorrectly dialed numbers or bad connections. May handle emergency calls and assist children or people with physical disabilities to make telephone calls.

Tasks

  • Listen to customer requests, referring to alphabetical or geographical directories to answer questions and provide telephone information.
  • Suggest and check alternate spellings, locations, or listing formats to customers lacking details or complete information.
  • Update directory information.

Detailed Work Activities

  • Answer telephones to direct calls or provide information.
  • Enter information into databases or software programs.
  • Search files, databases or reference materials to obtain needed information.