How do they match: Bill and Account Collectors

  • Account Service Representative
  • Collection Agent
  • Collections Agent
  • Customer Service Representative
  • Installment Agent
  • Patient Financial Service Representative

  • Locate and notify customers of delinquent accounts by mail, telephone, or personal visit to solicit payment. Duties include receiving payment and posting amount to customer's account, preparing statements to credit department if customer fails to respond, initiating repossession proceedings or service disconnection, and keeping records of collection and status of accounts.

  • Arrange for debt repayment or establish repayment schedules, based on customers' financial situations.
  • Confer with customers by telephone or in person to determine reasons for overdue payments and to review the terms of sales, service, or credit contracts.
  • Notify credit departments, order merchandise repossession or service disconnection, and turn over account records to attorneys when customers fail to respond to collection attempts.
  • Record information about financial status of customers and status of collection efforts.

  • Maintain financial or account records.
  • Monitor financial information.
  • Negotiate financial arrangements.
  • Obtain personal or financial information about customers or applicants.