How do they match: Bill and Account Collectors

  • Locate and notify customers of delinquent accounts by mail, telephone, or personal visit to solicit payment. Duties include receiving payment and posting amount to customer's account, preparing statements to credit department if customer fails to respond, initiating repossession proceedings or service disconnection, and keeping records of collection and status of accounts.

  • Confer with customers by telephone or in person to determine reasons for overdue payments and to review the terms of sales, service, or credit contracts.
  • Contact insurance companies to check on status of claims payments and write appeal letters for denial on claims.
  • Locate and notify customers of delinquent accounts by mail, telephone, or personal visits to solicit payment.
  • Record information about financial status of customers and status of collection efforts.

  • Discuss account status or activity with customers or patrons.
  • Obtain personal or financial information about customers or applicants.