How do they match: Bill and Account Collectors

  • Claims Collector
  • Insurance Billing Clerk
  • Insurance Collector
  • Business Office Manager
  • Collections Officer

  • Locate and notify customers of delinquent accounts by mail, telephone, or personal visit to solicit payment. Duties include receiving payment and posting amount to customer's account, preparing statements to credit department if customer fails to respond, initiating repossession proceedings or service disconnection, and keeping records of collection and status of accounts.

  • Contact insurance companies to check on status of claims payments and write appeal letters for denial on claims.
  • Persuade customers to pay amounts due on credit accounts, damage claims, or nonpayable checks, or to return merchandise.
  • Trace delinquent customers to new addresses by inquiring at post offices, telephone companies, credit bureaus, or through the questioning of neighbors.