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How do they match:
Customer Service Representatives
1
O*NET-SOC Title
Customer Service
Representatives
20
Alternate Occupation Titles
Product
Support Specialist
Sales
Facilitator
Account
Representative
Call Center
Representative
Claims
Representative
Claims Customer Service
Representative
Client Service
Representative
Client Services
Representative
Customer Care
Representative
Customer Care Service
Representative
Customer Relations
Representative
Customer Service
Representative
Customer Support
Representative
Field Service
Representative
Inbound Customer Service
Representative
Member Services
Representative
Passenger Relations
Representative
Phone
Representative
Service
Representative
Utilities Customer Service
Representative
1
O*NET-SOC Description
Interact with customers to provide basic or scripted information in response to routine inquiries about
products
and services. May handle and resolve general complaints. Excludes individuals whose duties are primarily installation,
sales
, repair, and technical support.
4
Tasks
Confer with customers by telephone or in person to provide information about
products
or services, take or enter orders, cancel accounts, or obtain details of complaints.
Order tests that could determine the causes of
product
malfunctions.
Recommend improvements in
products
, packaging, shipping, service, or billing methods and procedures to prevent future problems.
Solicit
sales
of new or additional services or
products.
2
Detailed Work Activities
Execute
sales
or other financial transactions.
Promote
products
, services, or programs.
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Professional Associations
Related Activities
Soft Skills
Technology Skills
O*NET Data
Abilities
Interests
Knowledge
Skills (Basic)
Skills (Cross-Functional)
Work Activities
Work Context
Work Styles
Work Values
Crosswalks
Military
Education
Occupation Handbook
SOC
DOT
RAPIDS
ESCO
Sites
My Next Move
Mi Próximo Paso
My Next Move for Veterans
Resource Center
O*NET Web Services
Code Connector
Partner sites
Data Collection Program
U.S. Department of Labor
Related Sites
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Creative Commons CC-BY
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How do they match: 43-4051.00 - Customer Service Representatives
by
U.S. Department of Labor, Employment and Training Administration
is licensed under a
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