How do they match: Customer Service Representatives

  • Support Analyst
  • Utility Bill Complaints Investigator

  • Contact customers to respond to inquiries or to notify them of claim investigation results or any planned adjustments.
  • Obtain and examine all relevant information to assess validity of complaints and to determine possible causes, such as extreme weather conditions that could increase utility bills.
  • Refer unresolved customer grievances to designated departments for further investigation.
  • Review claims adjustments with dealers, examining parts claimed to be defective, and approving or disapproving dealers' claims.