Skip navigation

Keyword Relevance for: Information
43-4051.00    Customer Service Representatives   Bright Outlook Bright Outlook     Green Occupation Green

    O*NET-SOC Title     no matches
    Alternate Occupation Titles yes    1 match
    O*NET-SOC Description yes    1 match
    Tasks yes    3 matches
    Detailed Work Activities yes    2 matches

Alternate Occupation Titles

  • Policyholder Information Clerk

O*NET-SOC Description

  • Interact with customers to provide information in response to inquiries about products and services and to handle and resolve complaints.

Tasks

  • Compare disputed merchandise with original requisitions and information from invoices and prepare invoices for returned goods.
  • Confer with customers by telephone or in person to provide information about products or services, take or enter orders, cancel accounts, or obtain details of complaints.
  • Obtain and examine all relevant information to assess validity of complaints and to determine possible causes, such as extreme weather conditions that could increase utility bills.

Detailed Work Activities

  • Discuss goods or services information with customers or patrons.
  • Review customer insurance information.