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Keyword Relevance for: Professional, scientific and technical services
43-4051.00    Customer Service Representatives   Bright Outlook Bright Outlook     Green Occupation Green

    O*NET-SOC Title yes    1 match
    Alternate Occupation Titles yes    46 matches
    O*NET-SOC Description yes    1 match
    Tasks yes    6 matches
    Detailed Work Activities yes    3 matches

O*NET-SOC Title

  • Customer Service Representatives

Alternate Occupation Titles

  • Technical Service Representative
  • Technical Support Engineer
  • Technical Support Manager, Telecommunications
  • Service Advocate Contact
  • Service Representative
  • Service Writer
  • Account Service Representative
  • Assistant Customer Service Manager
  • Automotive Service Advisor
  • Automotive Service Writer
  • Cashier Front End Service
  • Claims Service Representative
  • Claims Customer Service Representative
  • Client Services Representative
  • Client Support Professional
  • Customer Service
  • Customer Service Agent
  • Customer Service Assistant
  • Customer Service Associate
  • Customer Service Clerk
  • Customer Service Consultant
  • Customer Service Coordinator
  • Customer Service Manager (CSM)
  • Customer Service Officer
  • Customer Service Representative (Customer Service Rep)
  • Customer Service Representative, Medical Biller (Customer Service Rep, Medical Biller)
  • Customer Service Representatives, Utilities
  • Customer Service Specialist
  • Customer Support Technician (Customer Support Tech)
  • Diagnostic Customer Service Supervisor
  • Field Service Representative
  • Garden Center Customer Service
  • Gas Distribution and Emergency Clerk
  • Guest Service Agent
  • Hr Service Center
  • Inbound Customer Service Representative
  • Lead Move Coordinator, National Accounts and Military
  • Lineman Service or Work Dispatcher
  • Lost and Found Clerk
  • Member Services Representative
  • Sales, Customer Service
  • Senior Customer Service Representative (Senior Customer Service Rep)
  • Telephone Service Adviser
  • Utilities Customer Service Representative
  • Visitor Services Representative
  • Visitor Services Supervisor

O*NET-SOC Description

  • Interact with customers to provide information in response to inquiries about products and services and to handle and resolve complaints.

Tasks

  • Complete contract forms, prepare change of address records, or issue service discontinuance orders, using computers.
  • Confer with customers by telephone or in person to provide information about products or services, take or enter orders, cancel accounts, or obtain details of complaints.
  • Determine charges for services requested, collect deposits or payments, or arrange for billing.
  • Recommend improvements in products, packaging, shipping, service, or billing methods and procedures to prevent future problems.
  • Resolve customers' service or billing complaints by performing activities such as exchanging merchandise, refunding money, or adjusting bills.
  • Solicit sales of new or additional services or products.

Detailed Work Activities

  • Calculate costs of goods or services.
  • Discuss goods or services information with customers or patrons.
  • Promote products, services, or programs.