How do they match: Customer Service Representatives

  • Lost and Found Clerk

  • Interact with customers to provide basic or scripted information in response to routine inquiries about products and services. May handle and resolve general complaints. Excludes individuals whose duties are primarily installation, sales, repair, and technical support.

  • Check to ensure that appropriate changes were made to resolve customers' problems.
  • Complete contract forms, prepare change of address records, or issue service discontinuance orders, using computers.