How do they match: Customer Service Representatives

  • Product Support Specialist
  • Lost and Found Clerk

  • Interact with customers to provide basic or scripted information in response to routine inquiries about products and services. May handle and resolve general complaints. Excludes individuals whose duties are primarily installation, sales, repair, and technical support.

  • Compare disputed merchandise with original requisitions and information from invoices and prepare invoices for returned goods.
  • Confer with customers by telephone or in person to provide information about products or services, take or enter orders, cancel accounts, or obtain details of complaints.
  • Order tests that could determine the causes of product malfunctions.
  • Recommend improvements in products, packaging, shipping, service, or billing methods and procedures to prevent future problems.
  • Solicit sales of new or additional services or products.

  • Calculate costs of goods or services.
  • Coordinate operational activities.
  • Discuss goods or services information with customers or patrons.
  • Promote products, services, or programs.