How do they match: Customer Service Representatives

  • Sales Facilitator
  • Account Manager
  • Commercial Lines Account Manager
  • Customer Care Representative
  • Customer Care Service Representative
  • Customer Care Specialist
  • Customer Service Manager
  • Customer Support Manager
  • Warranty Manager

  • Interact with customers to provide basic or scripted information in response to routine inquiries about products and services. May handle and resolve general complaints. Excludes individuals whose duties are primarily installation, sales, repair, and technical support.

  • Review claims adjustments with dealers, examining parts claimed to be defective, and approving or disapproving dealers' claims.
  • Solicit sales of new or additional services or products.

  • Execute sales or other financial transactions.