How do they match: Customer Service Representatives

  • Contact Center Specialist
  • Customer Contact Specialist
  • Service Advocate Contact

  • Contact customers to respond to inquiries or to notify them of claim investigation results or any planned adjustments.
  • Confer with customers by telephone or in person to provide information about products or services, take or enter orders, cancel accounts, or obtain details of complaints.

  • Coordinate operational activities.
  • Refer customers to appropriate personnel.