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How do they match:
Customer Service Representatives
1
O*NET-SOC Title
Customer
Service Representatives
29
Alternate Occupation Titles
Customer
Advocate
Customer
Care Representative
Customer
Care Service Representative
Customer
Care Specialist
Customer
Complaints Clerk
Customer
Contact Specialist
Customer
Relations Representative
Customer
Service
Assistant
Customer
Service Agent
Customer
Service Associate
Customer
Service Cashier
Customer
Service Clerk
Customer
Service Consultant
Customer
Service Coordinator
Customer
Service Manager
Customer
Service Officer
Customer
Service Professional
Customer
Service Representative
Customer
Service Specialist
Customer
Support Executive
Customer
Support Manager
Customer
Support Rep
Customer
Support Representative
Customer
Support Specialist
Administrative
Assistant
Claims
Customer
Service Representative
Claims
Assistant
Inbound
Customer
Service Representative
Utilities
Customer
Service Representative
1
O*NET-SOC Description
Interact with
customers
to provide basic or scripted information in response to routine inquiries about products and services. May handle and resolve general complaints. Excludes individuals whose duties are primarily installation, sales, repair, and technical support.
6
Tasks
Check to ensure that appropriate changes were made to resolve
customers
' problems.
Confer with
customers
by telephone or in person to provide information about products or services, take or enter orders, cancel accounts, or obtain details of complaints.
Contact
customers
to respond to inquiries or to notify them of claim investigation results or any planned adjustments.
Keep records of
customer
interactions or transactions, recording details of inquiries, complaints, or comments, as well as actions taken.
Refer unresolved
customer
grievances to designated departments for further investigation.
Resolve
customers
' service or billing complaints by performing activities such as exchanging merchandise, refunding money, or adjusting bills.
6
Detailed Work Activities
Discuss goods or services information with
customers
or patrons.
Process
customer
bills or payments.
Provide notifications to
customers
or patrons.
Refer
customers
to appropriate personnel.
Respond to
customer
problems or complaints.
Review
customer
insurance information.
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Home
Find Occupations
Bright Outlook
Career Cluster
Hot Technology
Industry
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STEM
All Occupations
Advanced Searches
Job Duties
Professional Associations
Related Activities
Soft Skills
Technology Skills
O*NET Data
Abilities
Interests
Knowledge
Skills (Basic)
Skills (Cross-Functional)
Work Activities
Work Context
Work Styles
Work Values
Crosswalks
Military
Education
Occupation Handbook
SOC
DOT
RAPIDS
ESCO
Sites
My Next Move
Mi Próximo Paso
My Next Move for Veterans
Resource Center
O*NET Web Services
Code Connector
Partner sites
Data Collection Program
U.S. Department of Labor
Related Sites
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How do they match: 43-4051.00 - Customer Service Representatives
by
U.S. Department of Labor, Employment and Training Administration
is licensed under a
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Site updated May 21, 2024
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