How do they match: Customer Service Representatives

  • Commercial Lines Account Manager
  • Lost and Found Clerk

  • Interact with customers to provide basic or scripted information in response to routine inquiries about products and services. May handle and resolve general complaints. Excludes individuals whose duties are primarily installation, sales, repair, and technical support.

  • Keep records of customer interactions or transactions, recording details of inquiries, complaints, or comments, as well as actions taken.