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How do they match:
Customer Service Representatives
3
Alternate Occupation Titles
Sales
Facilitator
Policyholder
Information
Clerk
Return-
to
-Factory Clerk
1
O*NET-SOC Description
Interact with customers
to
provide basic or scripted
information
in response
to
routine inquiries about products and services. May handle and resolve general complaints. Excludes individuals whose duties are primarily installation,
sales
, repair, and technical support.
6
Tasks
Compare disputed merchandise with original requisitions and
information
from invoices and prepare invoices for returned goods.
Complete contract forms, prepare change
of
address records, or issue service discontinuance orders,
using
computers.
Confer with customers by telephone or in person
to
provide
information
about products or services, take or enter orders,
cancel
accounts, or obtain details
of
complaints.
Contact customers
to
respond
to
inquiries or
to
notify
them
of
claim investigation results or any planned adjustments.
Obtain and examine all relevant
information
to
assess validity
of
complaints and
to
determine possible causes, such as extreme weather conditions that could increase utility bills.
Solicit
sales
of
new or additional services or products.
3
Detailed Work Activities
Discuss goods or services
information
with customers or patrons.
Execute
sales
or other financial transactions.
Review customer insurance
information.
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Bright Outlook
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All Occupations
Advanced Searches
Job Duties
Professional Associations
Related Activities
Soft Skills
Technology Skills
O*NET Data
Abilities
Interests
Knowledge
Skills (Basic)
Skills (Cross-Functional)
Work Activities
Work Context
Work Styles
Work Values
Crosswalks
Military
Education
Occupation Handbook
SOC
DOT
RAPIDS
ESCO
Sites
My Next Move
Mi Próximo Paso
My Next Move for Veterans
Resource Center
O*NET Web Services
Code Connector
Partner sites
Data Collection Program
U.S. Department of Labor
Related Sites
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Creative Commons CC-BY
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How do they match: 43-4051.00 - Customer Service Representatives
by
U.S. Department of Labor, Employment and Training Administration
is licensed under a
Creative Commons Attribution 4.0 International License
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Site updated April 30, 2024
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