How do they match: Hotel, Motel, and Resort Desk Clerks

  • Accommodate hotel, motel, and resort patrons by registering and assigning rooms to guests, issuing room keys or cards, transmitting and receiving messages, keeping records of occupied rooms and guests' accounts, making and confirming reservations, and presenting statements to and collecting payments from departing guests.

  • Make and confirm reservations.
  • Answer inquiries pertaining to hotel services, guest registration, and travel directions, or make recommendations regarding shopping, dining, or entertainment.
  • Compute bills, collect payments, and make change for guests.
  • Post charges, such as those for rooms, food, liquor, or telephone calls, to ledgers, manually or by using computers.
  • Prepare for basic food service, such as setting up continental breakfast or coffee and tea supplies.

  • Make travel, accommodations, or entertainment arrangements for others.
  • Arrange food for serving.