How do they match: Hotel, Motel, and Resort Desk Clerks

  • Front Desk Manager

  • Accommodate hotel, motel, and resort patrons by registering and assigning rooms to guests, issuing room keys or cards, transmitting and receiving messages, keeping records of occupied rooms and guests' accounts, making and confirming reservations, and presenting statements to and collecting payments from departing guests.

  • Keep records of room availability and guests' accounts, manually or using computers.
  • Perform bookkeeping activities, such as balancing accounts and conducting nightly audits.
  • Post charges, such as those for rooms, food, liquor, or telephone calls, to ledgers, manually or by using computers.
  • Record guest comments or complaints, referring customers to managers as necessary.
  • Review accounts and charges with guests during the check out process.

  • Discuss account status or activity with customers or patrons.
  • Execute sales or other financial transactions.
  • Maintain financial or account records.
  • Verify accuracy of financial or transactional data.