How do they match: Hotel, Motel, and Resort Desk Clerks

  • Front Desk Receptionist
  • Hotel Receptionist

  • Accommodate hotel, motel, and resort patrons by registering and assigning rooms to guests, issuing room keys or cards, transmitting and receiving messages, keeping records of occupied rooms and guests' accounts, making and confirming reservations, and presenting statements to and collecting payments from departing guests.

  • Arrange tours, taxis, or restaurant reservations for customers.
  • Record guest comments or complaints, referring customers to managers as necessary.
  • Transmit and receive messages, using telephones or telephone switchboards.
  • Verify customers' credit, and establish how the customer will pay for the accommodation.

  • Discuss account status or activity with customers or patrons.
  • Discuss goods or services information with customers or patrons.
  • Distribute materials to employees or customers.
  • Greet customers, patrons, or visitors.
  • Refer customers to appropriate personnel.